The website loja-horeca.finisterra.pt<\/a> is owned by Finisterra, Lda.<\/strong>, Tax ID (NIF)<\/strong> 509515096, with registered office at Centro de Depura\u00e7\u00e3o e Distribui\u00e7\u00e3o de Bivalves, Porto da Baleeira, Parcela 1, 8650-368 Sagres \u2013 Portugal, phone number 910 673 000, email address loja.online@finisterra.pt<\/a>, hereinafter referred to as \u201cFinisterra\u201d.<\/p>\n For any queries, please contact Customer Support: These Terms and Conditions govern access to and use of the website loja-horeca.finisterra.pt, as well as all commercial transactions carried out through the Finisterra <\/strong>online <\/em>store. Browsing the site <\/em>and purchasing any product implies acceptance of these Terms. <\/p>\n Finisterra <\/strong>reserves the right to change these Terms without prior notice; changes will be published on the site<\/em>.<\/p>\n Finisterra <\/strong>sells HORECA sector products and equipment. Images are for illustrative purposes only. Reproduction of the site\u2018s <\/em>content without prior written authorisation is prohibited. <\/p>\n All texts, illustrations and images on the site are protected by the corresponding copyright. Any total or partial reproduction without authorisation is strictly prohibited. <\/p>\n The Customer undertakes to: (i) not post unlawful or offensive content on the site<\/em>; (ii) provide accurate personal data and addresses for order processing, being responsible for their accuracy.<\/p>\n To purchase on the site<\/em>, you must register as a Customer. Completing an order implies express acceptance of these Terms. Finisterra <\/strong>will send a confirmation by email <\/em>and will process the order after payment confirmation. <\/p>\n If any ordered product is unavailable, the Customer will be contacted immediately by Finisterra <\/strong>to find an appropriate solution..<\/p>\n Prices are stated in euros (\u20ac) and are subject to VAT at the applicable statutory rate. Shipping costs are shown separately before final confirmation. Finisterra reserves the right to change prices at any time, without prejudice to orders that have already been confirmed. <\/p>\n Payments may be made by Multibanco Reference, MB Way or Bank Transfer, within 2 (two) business days of completing the order, otherwise the order will be automatically cancelled.<\/p>\n The estimated shipping time is approximately 3 (three) business days, for all of mainland Portugal, after payment confirmation. These timeframes are indicative only and do not give rise to any right to compensation in the event of delay. <\/p>\n Orders are sent to the address provided by the Customer. All orders must be inspected upon receipt; any damage must be reported immediately to the carrier and to Finisterra<\/strong>. <\/p>\n Failure to pay within 2 days entitles Finisterra <\/strong>to automatically cancel the order. Finisterra <\/strong>also reserves the right to cancel orders in the event of a programming error or malfunction of its IT systems (under Decree-Law No. 7\/2004). <\/p>\n Return period:<\/strong> 14 days after receipt of the goods, by email to loja.horeca@finisterra.pt<\/a> stating the order number. You may state the reason, if you wish. <\/p>\n Conditions:<\/strong> product in good condition, without damage from excessive use, accompanied by proof of purchase.<\/p>\n Defective product:<\/strong> report within 14 days with photographs; Finisterra <\/strong>covers the costs of return and re-shipment, or issues a full refund.<\/p>\n Refund:<\/strong> made within a maximum of 14 days, using the same payment method originally used.<\/p>\n Withdrawal form template:<\/strong><\/p>\n A purchase made through this website constitutes a distance purchase and sale contract. If you wish to exercise your right of free withdrawal, you may use the following template: <\/p>\n Addressee:<\/strong> Finisterra, Lda., Centro de Depura\u00e7\u00e3o e Distribui\u00e7\u00e3o de Bivalves, Porto da Baleeira, Parcela 1, 8650-368 Sagres \u2014 Portugal, email: loja.horeca@finisterra.pt<\/a><\/p>\n I\/We (*) hereby give notice that I\/we (*) withdraw from my\/our (*) contract for the purchase of the following goods (*):<\/p>\n Ordered on (*) \/ received on (*):<\/p>\n Name of consumer(s):<\/p>\n Address of consumer(s):<\/p>\n Signature of consumer(s) (only if this form is notified on paper):<\/p>\n Date:<\/p>\n (*) Delete as appropriate.<\/em><\/p>\n<\/blockquote>\n Finisterra <\/strong>is liable for original defects in its products. Returns outside the conditions set out in point 13 are not accepted, nor is Finisterra liable for damage resulting from incorrect use, negligence or force majeure. <\/p>\n These Terms and Conditions are governed by Portuguese law. Any disputes shall fall under the jurisdiction of the competent Portuguese court, without prejudice to legal consumer protection rules. <\/p>\n In the event of a dispute, the consumer may turn to:<\/p>\n Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong> CNIACC <\/strong>\u2014 Rua D. Afonso Henriques, 1, 4700-030 Braga | Phine: 253 619 107 | cniacc@fd.unl.pt<\/a><\/p>\n More information at www.consumidor.pt<\/a>. Note:<\/strong> This Policy may be updated periodically. We recommend reviewing it regularly. <\/p>\n Last updated: 14-07-2026<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" GENERAL TERMS OF USE 1. Ownership of the domain loja-horeca.finisterra.pt The website loja-horeca.finisterra.pt is owned by Finisterra, Lda., Tax ID (NIF) 509515096, with registered office at Centro de Depura\u00e7\u00e3o e Distribui\u00e7\u00e3o de Bivalves, Porto da Baleeira, Parcela 1, 8650-368 Sagres \u2013 Portugal, phone number 910 673 000, email address loja.online@finisterra.pt, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-663","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/staging.loja-horeca.finisterra.pt\/en\/wp-json\/wp\/v2\/pages\/663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.loja-horeca.finisterra.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.loja-horeca.finisterra.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.loja-horeca.finisterra.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.loja-horeca.finisterra.pt\/en\/wp-json\/wp\/v2\/comments?post=663"}],"version-history":[{"count":2,"href":"https:\/\/staging.loja-horeca.finisterra.pt\/en\/wp-json\/wp\/v2\/pages\/663\/revisions"}],"predecessor-version":[{"id":666,"href":"https:\/\/staging.loja-horeca.finisterra.pt\/en\/wp-json\/wp\/v2\/pages\/663\/revisions\/666"}],"wp:attachment":[{"href":"https:\/\/staging.loja-horeca.finisterra.pt\/en\/wp-json\/wp\/v2\/media?parent=663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nE-mail:<\/strong> loja.online@finisterra.pt<\/a>
\nPost:<\/strong> Finisterra, Lda., Porto da Baleeira, Parcela 1, 8650-368 Sagres \u2013 Portugal
\nPhone:<\/strong> +351 910 673 000 (call to national mobile network)<\/em><\/p>\n2. Purpose and scope<\/h3>\n
3. Website content and product features<\/h3>\n
4. Intellectual and Industrial Property<\/h3>\n
5. Obligations of Customers and Users<\/h3>\n
6. Placing an online order<\/h3>\n
7. Product availability<\/h3>\n
8. Price<\/h3>\n
9. Payment methods and terms<\/h3>\n
10. Delivery time<\/h3>\n
11. Delivery method<\/h3>\n
12. Cancellation by Finisterra<\/h3>\n
13. Customer\u2019s right of free withdrawal<\/h3>\n
\n
14. Finisterra\u2019s liability<\/h3>\n
15. Applicable law and jurisdiction<\/h3>\n
16. Alternative dispute resolution<\/h3>\n
\nRua dos Douradores, 116, 2.\u00ba \u2014 1100-207 Lisboa<\/p>\n
\nElectronic Complaints Book: www.livroreclamacoes.pt<\/a><\/p>\n